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Related Tools: Admin

Description: This process describes what to do when the payer wants to cancel a payment that is in Pending Funds status

Procedure:

  1. Navigate to PO Handling => POErrors

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2. Search for the Payment in Admin by Payment Refcode

3. Click on + Add new record

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4. Enter the following text "Payment canceled at the request of payer"

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5. Click on the Insert only button

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To find out how to cancel a payment in a different status, please refer to the confluence page here.