Increasing fraud attempts of account takeover of account profiles and increasing regulatory requirements mean Tipalti is switching on 2FA for all payee accounts who attempt to change payment details. You will be asked to set up 2FA if it is not already set up when you login to the portal. You will require an active phone number to do this.
What happens if I'm not receiving the text message or my phone number is incorrect in the Supplier Hub and the iFrame?
Your 2FA phone number likely needs to be reset. You should reach out to the payer and ask for them to reset your 2FA on the Tipalti Hub system. They will need to have the "View payees" and "Update payee" user privileges. They can reset your 2FA and you will be prompted to enter this when you next login.
I keep repeatedly getting asked for 2FA on login to Supplier Hub or iFrame.
If you have this issue, you should check "Remember me for 30 days" and try again. If you still have issues, please reach out to the payer and ask for them to reset your 2FA on the Tipalti Hub system. They will need to have the "View payees" and "Update payee" user privileges. They can reset your 2FA and you will be prompted to enter this when you next login.
If you still have issues - please contact support@tipalti.com