Unblocking and Blocking Payees | 3 minute read

A "blocked payee" refers to a payee marked as not payable. This status prevents the payee from receiving payments and from editing their contact and payment details in the iFrame/Supplier Hub. 

Blocking a payee can be done for various reasons. The reason for and date on which a payee was blocked is visible within the Payees tab. An information icon will appear beside the status, which you can hover over to see the blocked reason and date.

Commonly, a payee may be blocked due to changes in their profile/payment details that triggered our fraud monitoring system. The payee needs to confirm the changes to their profile, such as name, account number, routing code, and bank name. Once these changes are confirmed, the payee will be cleared and become payable.

Steps to Unblock a Payee Account:

To unblock a payee account, you’ll need the “Update Payee” and “Risk Management” roles in the Tipalti Hub. 

1. Search for the payee.
2. Click "Actions" above the payee's information. 
3. Hover over "Payee status" and select "Unblock payee." 
4. Confirm your action to update the payee status to "Active."

Steps to Block a Payee Account

1. Search for the payee.
2. Click "Actions" above the payee's information. 
3. Hover over "Payee status" and select "Block payee."
4. In the "Blocking reason" field, enter a reason for blocking the payee. A list of reasons populates once you begin typing. 
5. If your reason appears in the populated list, select it.
6. Click "Save" to update the payee status to "Blocked". An information icon (Information icon) appears beside the status.
7. Hover over the icon to see the reason and date the payee was blocked.