Updating the contact phone number for a payee ensures their profile information remains current and is essential for them to receive Two-Factor Authentication (2FA) notifications to log in to their Supplier Portal account. Here’s a step-by-step guide on updating a payee's phone number, along with an important consideration regarding Two-Factor Authentication (2FA).
Updating the Phone Number
- Log into your account and navigate to the specific payee profile you wish to edit.
- Click Edit.
- Locate the Phone Number field and input the new phone number.
- Click Save.
If your payees use the Supplier Portal, follow the steps below to reset the two-factor authentication (2FA) and ensure their continued access.
Resetting Two-Factor Authentication (2FA)
Updating a payee’s contact phone number does not automatically update their 2FA information. The 2FA setting need to be reset manually if there's a change in the phone number used for 2FA. Failure to do so may prevent the payee from receiving security codes needed for account access.
To reset the 2FA settings:
- Head to the payee profile and click Actions.
- Select Reset 2-step verification Activation.
This step ensures that the new phone number is associated with the 2FA process, helping maintain the security integrity of the account.