Two-factor authentication FAQs

Submit a request to our Support Team to have two-factor authentication (2FA) set up in the Supplier Hub.

For existing users, once 2FA is activated, payees log into the Supplier Hub as usual, but then are prompted to provide a phone number. The system sends a text message with a verification code to the registered number, and the payee types this code into the portal verification screen.

For new users, payees receive an invite to register in the Supplier Hub. Once registration is complete and the payee logs into the Supplier Hub, the same process occurs as for existing users—the payee provides a phone number and enters the verification code in the portal.

If text messaging is not allowed on the payee's plan/ carrier or the phone is considered a landline, then the payee receives a phone call instead of a text.

2FA is required to log into your Tipalti accounts to ensure compliance and security and it cannot be disabled.