Documents review

The "Documents review" page allows you to collect payee documentation (e.g., ID, tax forms and company certificates) through the iFrame and the Supplier Hub. You must have the View Documents user role for the "Documents review" tab on the Tipalti Hub to display and you need the Documents Approval user role to be able to approve or reject documents.

If you also have the View Payees user role, you may review and accept or reject payee documents from the Payees > Documents subtab (see Find payee documentation).

Review documents

To review, then approve or reject payee documents:

1. Go to Payees > Documents review to see a list of all uploaded documents. The list includes the file name, payee name, the date the document was uploaded, what triggered the upload request (e.g., the setup process), the type and status of the document.
2. Find the pending document you want to review.
3. At the end of the row, click and select "Download".
4. Review the document.
5. If the documentation provided by the payee is adequate, at the end of the document row, click and select "Approve".
   1. The dialog shows the type of document you are about to approve.
      If the document is a W-8BEN-E form:
      1. Click in the "Treaty country" field and select the treaty country.
      2. To apply special withholding, select the box beside the "Special withholding" field.
      3. The "Income type" field displays the income code (see Income types for code descriptions). If you have more than one income type for your account, click and select the income type.

      If the document is a W-8IMY form, in the "Withholding rate" field, type the withholding rate percentage (do not include the % symbol).

   2. Click "Approve" to change the status of the document to "Approved".
6. If the documentation provided by the payee is inadequate, at the end of the document row, click and select "Reject".
   1. In the "Rejection reason" field, type the reason why you are rejecting this document.
   2. Click "Reject" to change the status of the document to "Rejected". You can hover over the beside the status to see the rejection reason that you entered. The payee is notified of the rejection and the reason for rejection. They can now upload a new document for approval.

If you are collecting W-8 tax forms from payees, they may be required to submit additional documents for review. Payees remain unpayable until all required documents have been reviewed and approved.