Detect Usability

Usability

The most common way to use the Detect module is to review and resolve open risk cases.

"Cases overview" screen

The "Cases overview" screen provides a high-level view of new and historic risk cases. Use this screen to actively review new risk cases on a case-by-case basis and when an event occurs. The following fields display on-screen.

Field

Description
Case ID The risk case identification number
Case creation date The date the risk case was created
Type

The type of risk check:

  • Multiple accounts
  • Blocked payees
Affected payees
  • The number of payees in the risk case
  • Hover over the number to see the names and IDs of the affected payees, then click a payee ID to view the payee's record
Payments in process
  • The value and currency of the payments currently on hold due to payees failing the system risk check
  • Only applicable if the payer had preconfigured the Tipalti system to "Hold payments and notify for case" when a payee fails the risk check (if the system was preconfigured to "Block payees" or only "Notify for case" when a payee fails the risk check, then this field is not applicable)
Trigger(s)

The attribute check that triggered the risk case to be opened:

  • Payment method (for a list of specific fields that are checked by the system, see the Payment method fields table below)
  • Tax ID (SSN, EIN)
  • Email
  • Company name
  • Individual name
  • Address
Status

The status of the risk case:

  • Needs review
  • Reviewed

Payment method fields

The following table lists specific payment method fields that are checked by Tipalti. The last two columns represent examples of what you may see in the Tipalti Hub. If you have the View Secure Details user role, you can see secure information that would otherwise be masked by asterisks.

payment method

field name

Description

Example view (with View Secure Details user role)

Example view (without View Secure Details user role)
Wire transfer
  • Account number

OR

  • IBAN
 If the "Account number" does not exist, the IBAN displays. 21324535 ****4535
Check Address Address, city Dizingof 115, Tel Aviv Dizingof 115, Tel Aviv
ACH
  • Account number

OR

  • IBAN
 If the "Account number" does not exist, the IBAN displays. 21324535 ****4535
Global ACH / Local bank transfer
  • Account number

OR

  • IBAN
 If the "Account number" does not exist, the IBAN displays. 21324535 ****4535
Payoneer Payoneer account Payoneer email robybaruch@gmail.com ro******ch@gmail.com

Review risk case details and resolve

To focus on a specific set of risk cases during review, you can filter the list by case (case creation date, type, status) and payee information (payee ID, payee name). Download a copy of the risk case list by clicking CSV icon at the end of the header row. Please note that the copy you download is not intended as a summary report of fraudulent payees (for a summary report, generate a Blocked and suspended payees report).

Further risk case details can be viewed on the "Case ID" screen by clicking the risk case row. The details for related payees show the attribute data that match among the payees, and which triggered opening of the risk case (these data are displayed in orange font).

During review, you can choose to block or suspend payees or ignore the risk case—any of these actions will close/ resolve the case and mark it as "Reviewed" (see Manage payee risk). Once a case has been reviewed the "Case resolution" field on the "Case ID" screen indicates how the case was resolved—in other words, "Ignored", "Blocked" or "Suspended". The user who resolved the case and the date and time the case was resolved display in brackets.