Payment error codes

Payment error codes may be encountered when submitting payment instructions to Tipalti. All payment error codes affect processing of an individual payment, except for those labeled "Payment batch cannot be processed". In such cases, the entire payment batch fails. The following is a list of error codes, status, and descriptions.

LEGEND
	Triggers an email to the payee
	Payee can see this error in the iFrame or Supplier Hub
	Payment batch cannot be processed

error code	status	description
-1	Success	The operation has completed successfully.
0	FeesExceedAmount	The fees exceed the amount to be paid to the payee (this amount must be positive after fees have been deducted).
1	NewPayee	The payee is a new payee and no payment-related details have been provided. Please advise the payee to log into the iFrame or Supplier Hub and complete the payment details in order to be considered "payable" by the Tipalti system.
2	ProviderRejectedPO ErrorCode	The provider rejected the payment. Tipalti has already notified you of the rejected payment.
3	NoPM	The payee has not selected a payment method. You can: Advise the payee to log into the iFrame or Supplier Hub and select a payment method. Log into the Supplier Hub as the payee and select a payment method.
4	AddressMissing	The payee address has not been provided. You can: Advise the payee to log into the iFrame or Supplier Hub and enter the address information. Log into the Supplier Hub as the payee and enter the address information. Use the PayeeUpdateAddress API function to update the payee address information.
5	TaxFormsMissing	The payee has not provided the required tax forms. Please advise the payee to log into the iFrame or Supplier Hub and complete the Tax forms page of the "Payment details" tab.
6	PMNotSupported	The payment method selected by the payee is not supported. You can: Advise the payee to log into the iFrame or Supplier Hub and select a different payment method. Log into the Supplier Hub as the payee and select a different payment method.
7	NoUpdateSinceLast TransactionFailed	The last payment transaction to the payee failed and since then, the payee has not updated the payment information. You can: Advise the payee to log into the iFrame or Supplier Hub and update the payment information. Log into the Supplier Hub as the payee and update the payment information.
8	HoldPayments	The payee has selected "Hold my payments" in the iFrame or Supplier Hub. No disbursement can be made until the payee changes this selection.
9	MissingRefCode	The reference code is missing. This field is mandatory.
10	ComplianceReview	This transaction is under compliance review. Please submit a ticket to our Support Team to get further information.
11	IdapContainsSpaces	The payee ID cannot contain leading or trailing spaces. Please check the Idap value.
10001	BelowPersonalThreshold	The amount is below the threshold that has been defined by the payee (see Payment threshold). The payee can be paid in the next payment cycle (see What to do with deferred payments).
10002	BelowPayerThreshold ForPM	The amount is below the threshold that has been defined by the payer for this payment method (see Payment threshold). The payee can be paid in the next payment cycle (see What to do with deferred payments).
10003	AmountExceedsPayerMax	The amount exceeds the payer's set maximum. Please contact your Support Team.
10004	AmountExceedsPMMax	The amount exceeds the payment method maximum (see Payment methods). Please contact your Support Team.
10005	DuplicatePayee	A duplicate payee is in the file.
10006	AccountRequiresFunding	There are insufficient funds in the payer account to pay all payments. Please add funds to your provider accounts.
10007	SupportReviewRequired	Your support team is required to review the payment, as your payment cycle includes payer approval of payment instructions.
10008	DuplicateRefCode	The reference code is not unique within the payment instructions or it has been used in a prior payment.
10009	RefCodeLengthError	The reference code is too long. ASCII: max. length = 16 (Account Direction model: max. length = 15)
10010	BadPaymentAmount	An invalid payment amount is in the file. The payment amount must be positive and cannot contain amounts below one cent.
10011	ParseError	The system failed to parse the line, as the file contains incorrect formats.
10012	PendingOFACInfo	Additional payee information is pending for compliance; the payee is unpayable.
10013	BlockedOFACInfo	Compliance investigation of the payee is still in progress since the last payment attempt; the payee is unpayable.
10014	IllegalCharacterInRefCode	The reference code contains illegal characters. Valid special characters: hyphens, underscores
10111	CurrencyIsNotSupported ByTipalti	Tipalti does not support the selected currency.
10112	CurrencyIsNotSupported ByPayer	The payer does not support the selected currency.
10113	AccountRequiresFunding ForFees	The payer account requires funding for fees. Please add funds to your provider accounts.
10114	PayeeCurrencyIsNotProvided	The payee payment currency has not been provided. You can: Advise the payee to log into the iFrame or Supplier Hub and update the payment currency. Log into the Supplier Hub as the payee and update the payment currency.
10115	PaypalNotSupportCurrency	PayPal does not support the selected currency. Only applies if the payer is using its own physical PayPal account for payments
10116	MultiplePayeeWithSameIdap	Multiple payees have the same payee ID. The payee ID must be unique for each payee.
10117	IdapIsNull	Payee ID is missing.
10118	PayerNotSupportsScheduling	The payer does not support payment scheduling (i.e., this feature has not been activated in Tipalti). Please submit a request to our Support Team to activate this feature.
10120	POCurrencyDontMatch ToAnyLoanerCurrency	Loan providers do not support the selected payment order currency. Please change the payment currency.
101083	deferredInternal	Payments from your company's country to the payee's country are not supported. The existing payment order cannot be changed.

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