Review Detect cases

You must be assigned the Risk Management role to manage payee risk, which includes reviewing open Detect cases and blocking or suspending payees from receiving payments.

• When payees have the same or similar details, a Detect case is opened.
• When there are several cases sharing the same details, they’re merged into one.
• When a payee or payment order fails a Detect check, you receive an email notification that it failed and that it's opened a new case for you to review.

To review open risk cases:

1. Click the Detect tab to view the cases.
2. Find the case you want to review and click the row. Case ID displays more details about the case.
   Case ID displays:
• Case identification number
• Status of the Detect case
• Date the case was created
• Type of check the payees failed
• Number of payees affected by the case
• What details caused the case to be opened
• You can enter your notes in Notes
3. If the related payees shared different sets of information, you can filter these by the Show payees related by dropdown.

   Matching details are highlighted in orange.

4. Check the Payee version for the latest version of the Detect case.
   A new version is created every time related payees change their details through the iFrame or Supplier Hub. It displays:
• The date and time payee details have been changed
• An option to view the most Current version (if applicable).
• To navigate between versions for each payee listed, select the version from the dropdown. By default, the first version that caused the case to be opened displays.
  
  
5. Review and evaluate the data across payees. Repeat step 4, as necessary.
6. If applicable, repeat steps 3 to 5 until you have reviewed and evaluated the data for each related payee.
7. If you want to export the related payee data in CSV file format, click Export in the top right of the table.
   
   
   
   
8. To complete the review process, in the top right of the screen, click Suspend all payees, Block all payees, or Ignore case.

   The case ID number and a list of the affected payees display.

   You can click the payee ID to open the payee’s record in a new tab.
   
   

9. Click Confirm to resolve the case and update the status to Reviewed.

To change the status of a blocked or suspended payee, on the Case ID screen, click the Payee ID. The payee record opens in a new window where you can change the status.

• Manage payee status and settings
• Find payee risk information

Detect provides a high-level view of new and historic cases for you to review.

Use the Cases overview screen to actively review new risk cases on a case-by-case basis and when an event occurs. The following fields display on-screen:

The following table lists specific payment method fields that are checked by Tipalti. The last two columns represent examples of what you may see in the Tipalti Hub. If you have the View Secure Details user role, you can view secure information that would otherwise be hidden.