How do I allow payments for a payee after their last transaction was rejected?

When a transaction fails due to missing or incorrect payee information, Tipalti holds further payments until the payee corrects the information. Once corrected, payments resume in the normal payment cycle. If the payee has not corrected the information, yet you want the payee to receive the payment, you can change payee settings as follows:

You need the "Update payee" user role.

1. Go to the "Payees" tab and search for the payee.
2. Click the "Settings" subtab.
3. When a transaction fails, in the "Payments" section, the toggle button beside "Hold payments since last transaction failed" is toggled "On" automatically. Click the toggle button to turn the setting off.
4. Click the check mark to confirm your selection.