The payment was rejected by your payee's bank due to an error with your payee's banking information (e.g., incorrect account name or number, wrong routing information). It is the payee's responsibility to enter correct banking information in Tipalti.

To view the specific reason why the payment was rejected:

1. Go to Payments > Payment history.
2. Find the payment group and click the row to access the "Details of payment group" screen, which shows you the individual payment orders in that group.
3. Click the relevant payment with the "Rejected" status to view the rejection reason directly on the payment order.

Your funds are returned to your funding account. Since the payment was sent for processing before being rejected, a transaction fee is charged, so you may receive a lesser amount than the original payment amount.